Privacy Policy

Last updated: 12 October 2026

Local Tradies and Tradies Mobile ("we", "our", "us") provide directory, account, and job tools for customers and tradies. This Privacy Policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

Account and authentication data: email address, securely hashed password, session and token identifiers.
Directory contact data: tradie phone numbers and email addresses, shown to customers signed in to free accounts.
Profile and app data: profile details you submit, selected services, and job interaction activity.
Device and technical data: device identifier, app version, operating system details, and push notification token.
Diagnostic data: crash and error data used to monitor and improve app stability.
Server logs: request metadata such as timestamps, API endpoints, and basic network details.

2. How We Use Information

To authenticate users and keep accounts secure.
To provide app features such as jobs feed, account/session management, and device registration.
To send operational notifications.
To troubleshoot errors, monitor performance, and improve reliability.
To enforce security, prevent abuse, and comply with legal obligations.

3. Push Notifications

If enabled, we collect and store your device push token to deliver notifications. You can disable notifications in your device settings at any time.

4. Crash Reporting and Diagnostics

We use crash diagnostics tooling to collect crash and error data so we can identify bugs and improve app quality.

5. Data Sharing

We do not sell personal information. We may share information with service providers required to operate the app (for example hosting, messaging, and diagnostics providers), or where required by law.

6. Data Retention

We retain data only as long as needed for service operation, security, legal, and legitimate business purposes.

7. Security

We use reasonable technical and organizational safeguards to protect your information. No system can be guaranteed 100% secure.

8. Your Rights and Choices

You can request access, correction, or deletion of personal information, subject to legal and operational requirements.

9. Children

Tradies Mobile is not intended for children under 13, and we do not knowingly collect personal information from children.

10. International Processing

Your information may be processed in countries outside your own, subject to applicable safeguards.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above indicates the latest revision.

12. Contact

For privacy requests and questions, contact: privacy@localtradies.nz